Simple Product Feedback Form

Simple Product Feedback Form Template – Download Excel Sheet Format

A product feedback form is a formal document may use to measure customer’s feedback for particular products. This product survey contains some simple questions that needs to fill out by customers for make enable to product improvement.

In short, this form may help to overview of product’s features that depicts the customer’s overall product experience. Actually, this is best way to establish meaningful communication with customers by understanding customer’s views on products.

 

Usual Reasons for collecting feedback

 

Typically, every business is sending feedback form to customers, and collecting their suggestions and opinions on the products that they had purchased. This is not formality, actually it may be directly associated for the product and service improvement. The feedback may increase the product sales, as well business reputation in the market. Hence, here are as below some general reasons that needs to collect product’s related feedback from the customers:

 

Improvement in customer satisfaction

 

Every business is expecting to reach its ultimate goal is customer satisfaction. The feedback form is medium throughout business can get customer’s suggestions and opinion about the products and its sales after services. Typically, the feedback form is including key measurement that focus on customer satisfaction. Usually, the form may include rating scales may allow the customers to score it on product they had purchased.

 

Knowing opinions about After Sales Services

 

It is well known thing – only selling products is not just important. Even you providing good quality products to customers, customer can move to competitor, if business insufficient to provide “After sales services”. That is the reason, product feedback form should be included with specific questions that focus on “After Sales Services” of the businesses. You can ask openly to customer – They are happy with the services they providing? – What things that you feel missing after purchase the product?

The services that may include:

 

  1. Re-installation services of products.
  2. Technical / installation services at customer’s premises.
  3. Instant solutions of Doubts.
  4. Quick guidance about the product features & it uses
  5. Listing and solutions of complaints in terms of time.
  6. Co-operative behaviors with customer’s staffs

 

Quick resolution of complaints

 

The feedback from the customer may be conducts quarterly or once time in the year. During the feedback, business can get idea about the customer regular issues, problems, technical or any other opinion about the product. Hence, business can focus on the issues that customer having again and again. Because technical, commercial teams as well management can pre-identify solutions in line with customer suggestions. As results each customer’s complaint may be resolve during the expected time period.

Understanding what is complimentary and weaknesses

 

Usually, product feedback form may not include any complimentary column to collect feedback on it. But there are so many things that show the weakness about the product. But perceptively, business can get idea if each product’s rating received good as part of the feedback. If the rating is not good, business can understand – something is wrong with our product or services. Even customer may describe the details if rating is not good given in the form. These points are business weakness – but it is also opportunity to improve the product overall.

 

Getting better ideas for product improvement

 

Typically, the customer feedback is not just getting feedback of customer about the product and measuring satisfaction level. But it may also helpful to get good ideas and suggestions that may help to business for improving products, technically as well user-friendly. This is the reason, the feedback form includes separate column for opinion and suggestions which is much precious for the business.

 

Product Feedback form template

 

Product Feedback form format
Excel Sheet – Product Feedback form

Download

 

Sample of Product Feedback Form

Customer information
Company Name: ………………………………………………………….
Contact Person Name: ………………………………………………………….
Company Address: ………………………………………………………….
Contact Numbers: ………………………………………………………….
Email: ………………………………………………………….
Website: ………………………………………………………….
Product Details
Product Name: _________________________________________________________
Date of Purchased: ____________________________________________________
Technical Details, If any: __________________________________________________________________
Product Rating
[……..] 1 [Poor][……..] 2[……..] 3[……..] 4[……..] 5[Excellent]
How likely are you to recommend this product?
[……..] 1 [Not At All][……..] 2[……..] 3[……..] 4[……..] 5[Very Like]
Do you feel this product was worth the asking price?
(………………) YES (………………) NO
Suggestion for this product
1. ………………………………………………………………………………………………………………………………………………2. ………………………………………………………………………………………………………………………………………………

3. ………………………………………………………………………………………………………………………………………………

4. ………………………………………………………………………………………………………………………………………………

5. ………………………………………………………………………………………………………………………………………………

Comments

 

How to create product feedback Form

 

Whenever you are going to create feedback form, you have to take first step to determine the application you are going to use. Typically, Excel is best application where you can manage with advance tools, design and so on.

 

Create The Layout

 

At the initial stage, you have to determine what type of layout is best fit to your questions and your product concern. The layout may be helpful for your form through you can show your requirements that customer will be fill up. The design should professional and easier for filling out the form. At the top of the page, you have to describe your company name, address, as well contact details. This details may helpful for customer – if any question raises during the filling the form.

 

 

Customer Information

 

Herein this section of this form, you have to describe customer related information. Such as company name, contact name, registered address of the company, email and telephone numbers of the contact person, email address as well as website address. These information is necessary that through marketing team can communicate easily. Even, this is also important that specifically described company name can give more attention to customers.

 

Product details

 

This is actually necessary details. which through customer can fill out the form. Herein, the customer will be describing the name of the product, date of purchased, and technical details associated with product. Which is purchased. There are also can describe any specific details related to the product grade, sizes, special characteristics etc. This detail is much important, because customer is going to review this product and may give rating accordingly.

 

Rating the product

Usually, rating scale is depending on the business. They can give any criteria that easier to for customer to fill up. They can ask for 1 to 5 rating, graphically designed STAR ratings, poor to excellent rating etc. Some of the businesses are also ask to customer for recommendable this product to other. They can also need to ratting as per their experience.

 

Choose specific questions

 

Try to include some specific question that focus on the product’s quality, overall performance, end application compliance, as well as its technical fulfillment.

Typically, businesses are asking questions are common. Such as are satisfied with the product? About prices, discount etc. Which are common and now does not needs to include. The specific questions may provide a guide for product’s improvement.

 

Must ask customers’ ideas about products

 

Practically, most of the businesses are asking to customers for their suggestions and its opinions about the products. You can also include one more fields for the customer’s ideas about the products.  It may have related to installation, servicing, maintenance, replace, cleaning, or even any kind of technical views. Even business must ask to customer over telephonic or emails for fill out the ideas’ field in the form.