Effective Satisfaction Survey form

Satisfaction Survey Template – Forms, Examples, Samples [Word & Excel]

A satisfaction survey template is a document may contain the questionnaires for measure customer’s satisfaction level. Practically, these questionnaires may be conducts after customer’s uses of the products or services. It may be directly related to business’ products or services that supplying to customer.

 

This is actually methodic process. Where customers may be gives their opinions, answers of questions. Which that included in the satisfaction survey form. Supplier collect these answers –  analyze and review the entire survey’s information to know:

 

  • What customers expecting from the products.
  • How customers are filling to using the products / services.
  • To know the overall rating of individual products. (Particular products / services that customers are purchasing)
  • What more customers are expecting with the product / services.

 

There are so many things that reviews of the satisfaction survey can provides. The business can get best improvement opportunity on reviews of the customers’ feedback. Typically, the process of satisfaction survey may be conducts as below:

 

General Process for Satisfaction survey

 

Typically, the process of satisfaction survey may be conducts as below:

 

    1. List out customers and questionnaires.

      When you are going to establish the important step, that is – collecting information – level of customer satisfaction. You have to list all the customers & questionnaires.

    2. Categorize the questions.

      This is actually necessary to categorize the questions, which is associated with particular products / services. This category will be representing the appropriate the products or services.

    3. Setup the questions for individual customer.

      Creating list of questions is not enough. You have to organize each question, that associated with product. Which is related to customer’s consumption. Just Example. You have to set question – A for Customer – A (Regular Purchase). But you can’t ask question – B to Customer -A (if they never purchased before).

    4. Planning for preparation of form.

      The company should have to prepare satisfaction survey template. Where all the require questionnaires should be including. Remember that, the questionnaires must be related to products / services, which are customers are purchasing. Do not ask any question to any customer about the product / services, that never purchased or don’t know.

    5. Designing form.

      There are multiple requirements for the survey form, that should be needs to include in the form. In the form, you have to include some necessary details such as –

      • Customer name
      • Date of filling (by customer),
      • key parameters (questions),
      • Satisfaction rating (fills by customer). It may be – 1 to 10 / or lower, moderate, highest etc.
      • Total score (This may be sum of the total rating given by customer)
      • Suggestions from the customers.
      • Office use details. Herein company will be describing as return / response of the customer’s feedback. It may be list of actions that needs to take or taken.
      • Reviews by management. Management will be reviews their opinions / suggestion and approve for go ahead on action plans.
    6. Collecting feedback from customers.

      This may be depending on the business – how they will be communicating with customers. The feedback from customers can be takes by telephone, emails, interview or hand written feedback of customer’s representative.

    7. Categorize the ratings.

      Once all customer’s feedback collected, then the company can categorize the ratings in separate groups, mean – in A+ – 90 to 100, A – 80 to 89, B – 70 to 79….

    8. Review and action plan.

      The management will be collect these feedback records to analyze further. May be management will be discussing with sales and marketing team, to understand the data for further improvement. It may be single or multiple action plans that target one or more products / services.

 

Practically, the processing, collecting, reviews and action plans for the survey for customers’ satisfaction level may different. It is all depends on the business – how they are organizing whole the things. As you can see the above steps are may be part of best practice.

 

Survey method

 

      • The customer satisfaction level may be based on the factors, that are specified in the survey format.
      • The customer satisfaction survey may be conducts annual generally.
      • Usually, the feedback form’s information’s is actually inputs for further communication. It may establish the communication for improvement of products.
      • Any kind of “Ambiguity” arising from outcomes receive from the feedback should be resolve by suitable actions.
      • At the next, the team should conduct the analysis of the feedback, and determine the level of the satisfaction.
      • Preparation of action where identify any dissatisfaction factors.
      • Determine specific parameters rating for action plans. Such as – below “5” rating. Any suggestions from customers.
      • Define criteria and monitoring system for frequent monitoring on action plans.

 

 

Customer Satisfaction Survey Template free

Printable Customer Satisfaction Survey format
Customer Satisfaction Survey Form

Download Sheet

Typically, the survey process may be conducts to collecting a feedback from the customers. Even, it may also use to gathering and analyze the product’ performance in the market. Overall, the survey process may help to determine level of customer’s satisfaction. The marketing team may be establishing the process to sending the customer satisfaction survey templates to gathering data from the customer as opinions, suggestions, comments as well as feedback for the potential improvement.

 

The customer satisfaction survey’s data may be used by quality assurance team They are analyze the data and related information for get results to take necessary actions. The management will be discussing this information in the general meeting on after the reviews of the entire analysis data.

 

How to collect the information through satisfaction survey template?

 

This is actually, initial document where company can get the feedback from the customers. They can be collecting and analyzing information about the products / services and its performance as per customer’s reviews. Typically, the aim of this process may deploying preventing actions – which the form may provide an early warning of quality issues.

      • Customer Complaints. Typically, the survey template is actually feedback of the questions are including in the form, and the response from the customers may in complaints, suggestions, and opinions. These may be helps to collecting the complaints from the customers with measureable values.
      • Listing a quality related issues. The feedback may be including an issues, problems at the customers’ premises in general complaints. That may be early sign of the quality issues or problems that may rise. The management can get the better idea to listing a common quality issues and track the information to assure proper follow-up.

 

Free Satisfaction Survey Template Word – Excel

Printable Satisfaction Survey format
Blank Satisfaction Survey Sheet

Excel Sheet Download

This is unique and standard formation for the collecting the feedback from the customers. This survey may be helps to business for gathering information. Which will be help to business to analyze for overall performance improvement of the products. Actually, this format will be help you, as well your customers to rating the questions. Which is already given in the list. You can download this ready made template free of cost.

 

Simple Satisfaction Survey Template

Form for Satisfaction Survey online
Simple Satisfaction Survey excel Sheet

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Using this template, you can manage your customer’s feedback very easily. You have to just send this template to your customer. Your customer will be review this template, and they will rate your questions accordingly. Herein this template, there are five rating categories are given.

They will be tick mark against the questions given in the list. As per their feedback you can easily analyze the data for creating action plan. This template is made in Excel sheet. You can download it and customize as per your business requirements.

 

Sample Customer Satisfaction Survey Template

Customer Name: ………………………………….
CSST #: ………………………………….
Date: ………………………………….
Year of Assessment: ………………………………….
Sr. NoKey Parameters / Questionnaires12345
1Respond to enquiry.
2Suggesting techno economical viable alternative.
3Cost of the product.
4Adherence to delivery schedule.
5Accommodating amendments regarding product quality. Quantity and delivery schedule including urgent requirement.
6Adherence to production quality and quantity requirements.
7Response and handling of customer complaint.
8Attitude of marketing personnel.
9Attitude of production / quality assurance personnel.
10Accuracy of Dispatch documents including billing and test certificates.
Total
Suggestions:
Signature of Authorized Personnel with Company Seal
For office use only…
Action taken: ——–
1: …………………………………………………………………………………………………………….
2: …………………………………………………………………………………………………………….
3: …………………………………………………………………………………………………………….
4: …………………………………………………………………………………………………………….
5: …………………………………………………………………………………………………………….
6: …………………………………………………………………………………………………………….
Reviewed by: …………………………………………
Date: …………………….